Jeff Thompson is managing partner at Windermere Group One in Richland, Wash. The brokerage is a member of Windermere Real Estate, which is comprised of 300 offices and more than 6,000 agents throughout the western United States.
Though technology enables agents to work entirely remotely, there may be solid benefits of coming into the office to collaborate with colleagues. These programs can entice them.
If the real estate industry is serious about holding practitioners to a higher standard, customer service must be more important than sales numbers.