The words you use may actually prevent customers from taking action. Learn what to say and what not to say in sales situations.

From first handshake to handing over the house keys, learn how to build, maintain, and maximize your customer connections for sales success.

Are your sellers’ homes leaving buyers with a bad impression? REALTOR® Magazine received more than 50 responses from buyer agents who revealed their pet peeves when touring homes with clients—offenses that, they say, have buyers racing for the door.

Your customer relationships can put your safety at risk. Here are four things you can do to make safety a bigger priority.

All it takes is one unhappy customer to threaten your reputation. What should you do when an unhappy client strikes?

Your listing is less than perfect, and it’s going to take a miracle to sell. Learn about the market for “ugly” homes.

What are buyers really thinking, and how can you better assist them? Here’s how to start improving your buyer relationships.

Technology can be your best ally or worst enemy. How can you recover from an embarrassing or humiliating incident over e-mail, social networks, or the phone, or even avoid a tech mishap in the first place?

How good are you at making business connections? Learn how to make a strong first impression when working the crowd so that you can start building a successful referral business of your peers.

Interested in launching a staging career or adding staging services to your real estate marketing plan? Here's how.