Easy Ways to Improve Your Client Relationships

June 26, 2014

There are several actions agents can take to be someone that everyone likes to work with, and none of them are difficult. 

For instance, agents should acknowledge that they have received offers, amendments, and emailed documents; respond to emails; answer and return phone calls; and reply to text messages. They should never ignore offers that are too low, even if they respond only to say that the seller is not interested in the bid. 

Agents also should use a friendly tone in email and phone communications, answer questions honestly, offer as much information as possible without compromising their fiduciary duty to the client, and post disclosure notices and other relevant documents online. 

Among other practices that should be made a habit, it would be good business to write emails or handwritten notes to thank the cooperating broker/agent for a successful closing.

Source: "Be the Agent Everyone Wants to Work With: 9 Easy Tasks With Big Payoffs," Inman News (June 23, 2014)

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