Study: Americans Are Addicted to E-mail

September 3, 2015

For many professionals, e-mail may be the best way to get in touch.

Americans are addicted to e-mail and check it constantly, according to a new study by Adobe Systems of 400 interviews with U.S. white collar workers and Adobe's Digital Index which analyzed 17 billion visits coming from e-mail. Millennials check their e-mail more frequently than any other age groups.

Overall, the study found that respondents spend 6.3 hours each weekday checking their e-mail – 3.2 hours checking work e-mail and 3.1 hours checking personal e-mail. Ninety percent of respondents say they check work e-mail outside of work and check their personal e-mail during the workday.

For many people, e-mail is the first thing they check in the morning. Thirty percent of respondents say they check their e-mail in the morning while still in bed. Here's a breakdown of where most Americans check their e-mails:

  • Watching TV/movies (70%)
  • In bed (52%)
  • On vacation (50%)
  • On the phone (43%)
  • In the bathroom (42%)
  • Driving (18%)

But consumers do have some gripes when it comes to e-mail. Twenty-eight percent of consumers said they found it annoying when you have to scroll to read an entire e-mail and 21 percent said it was annoying to wait for images to load. Thirty-nine percent of respondents said they want to see fewer e-mails and 32 percent say they want less repetitive e-mails and less annoying or intrusive ones as well.

Thirty-four respondents say they've had to create a new e-mail address or even switch e-mail providers due to an overwhelming amount of spam.

Source: "Adobe Study Finds E-mail Is an Addiction," (Aug. 26, 2015)