Apple Admits to iPhone Battery Problem

December 8, 2016

Under increasing pressures from users, Apple is now on the record admitting that the iPhone 6S may have battery problems, and the company confirms they’re working on a fix. The problems may be more widespread than initially believed too and may extend beyond phones manufactured in September to October of 2015.

Reports have been growing from users of iPhone 6S devices who claim their phones are shut down abruptly.

In a new document Apple released, titled “A Message From Apple About iPhone and Unexpected Shutdowns,” the company says it has uncovered a “small number of customers” who are suffering from the “30% Bug.” This is where their devices may randomly shut off when it shows they have around 30 percent of battery life remaining.

Apple explains that some phones shut down "under normal conditions in order for the iPhone to protect its electronics." However, the company says it plans to release a software update next week to glean more information on the problem some users are facing. The fix likely will occur via a new version of iOS that will specifically diagnose battery performance.

“This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown,” Apple’s article reads. “If such improvements can be made, they will be delivered in future software updates.”

The report says the problem is centered to the iPhone 6S. However, Forbes.com notes a growing thread of users on social media who are confirming similar cases on other models of the iPhone from the last four years, including the iPhone SE, iPhone 6S Plus, iPhone 6, iPhone 6 Plus, iPhone 5S, and iPhone 5. Apple has not yet commented on the extent of the issue with other devices.

Apple stresses the battery glitch does not pose any safety risk to users.

Apple is now another smartphone giant to admit to battery issues. Samsung had to issue recall and ultimately nix entirely the Galaxy Note 7 following reports of fires igniting from defective batteries.

Source: “Apple Says iPhone 6S Battery Issue Bigger Than First Thought,” USA Today (Dec. 7, 2016) and “Apple Admits iPhones Have a Problem,” Forbes.com (Dec. 6, 2016)