NAR is moving toward making it mandatory for local REALTOR® associations to offer mediation for resolving disputes. Currently, local associations have the option of offering mediation in addition to arbitration.
Alternative dispute resolution has received a lot of press over the past several years as the “new way” to solve legal disputes. Yet, for decades, REALTORS® have quietly and effectively been using ADR in their daily business relations with one another.
Abandonment and estrangement happen often in our business. The list of reasons is endless, but when abandonment or estrangement leads to a procuring cause dispute, the Code of Ethics requires that you arbitrate.
Making REALTORS® more comfortable and familiar with the fundamental principles of business ethics and conduct was a guiding force behind REALTOR® Code of Ethics recommendations approved by the NAR Board of Directors last fall.
As a sales manager, make sure your salespeople understand the fair housing law, state statutes, and the Code of Ethics. Keep them from saying the wrong thing by helping them know what’s the right thing to say.
Don't lose sight of the Code's teaching that “the term REALTOR® has come to connote competency, fairness, and high integrity resulting from adherence to a lofty ideal of moral conduct in business relations.” Today’s high-tech environment shouldn't mean yesterday's moral conduct is lost.
NAR established a Presidential Advisory Group on Code of Ethics Enforcement. The PAG was asked to determine how the Code is enforced; develop strategies to help local associations understand their role in Code enforcement and act on complaints; and increase awareness of ethics.