Our legal system takes a dim view of deception, no matter how innocent the motive. If you're going to pass along information about a property to prospective buyers, make sure it’s factual or let the buyers know you haven't verified the accuracy of the information.

As a property manager, remember that the Golden Rule still applies—even when the tenant isn’t paying rent. Don't gamble with potential liability. Repair all known defects that could cause injury. Any time and money spent in avoiding liability will pale in comparison with the aggravation and costs of litigation.

During the last four years, it has shaken up the residential real estate industry, fundamentally changing the way business is practiced. What has caused this upheaval? Revision of state laws applying to realty brokerage relationships.

Whether or not the broker can defeat the buyer's claim may depend on what is in the broker's transaction file. A refusal by the buyer to have an inspection performed should be followed with a written confirmation from you and a suggestion that the buyer reconsider.