Let's face it, there's still a them-against-us mentality in the agency arena. Although industry pundits and state legislatures wrangle over procedures and legalities, proponents of all forms of agency should retreat from their confrontational postures and refocus on the business at hand---serving the client.
When was the last time you stepped back, looked at your life and profession, and said it's time to make a change? Here are four elements that are fundamental to recognizing the need for change and to effecting and assuring beneficial change.
How many times have you heard salespeople say, "I already have all my credits," or, "Can I get credit for it?" as an excuse to avoid training? We've bred a generation of Just for Credit (JFC) salespeople.