Evaluating Training Results

Although offering training is itself a retention tool, the training is of limited value if it doesn’t improve sales performance. To see if training has long-term benefits:

Check performance statistics against course objectives. For example, if you hold a session on improving listing presentations, do listings increase?

Debrief individual students one month and three months after the session. Ask them to give examples of how they are using skills learned in a course.

Give students a self-test. Don’t grade it, but let students check their answers to help them assess what they’ve learned.

Ask students to complete an evaluation form as a way to determine whether the coverage of the topics met their needs.

Notice: The information on this page may not be current. The archive is a collection of content previously published on one or more NAR web properties. Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. The National Association of REALTORS® disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.