6 Tips for Writing an Office Manual

Writing a manual is a big job so keep these thoughts in mind during the process.

1. Use positive statements, not negative ones whenever possible. Don’t tell workers what they can do, instead what they will do.

2. Use good judgment; don’t make a policy so strict that no one will adhere to it and you won’t be comfortable enforcing it.

3. Let someone else read the manual; what’s clear to you may not be to a third party.

4. Have your attorney review the manual before distributing it.

5. Revise the manual whenever policies change, and review once a year for changes to laws in your area.

6. Solicit feedback from workers before instituting a new policy.

Portions adapted from Real Estate Office Management, 3rd edition, Real Estate Education Company, 1996

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